DIY PR by Penny Haywood Calder

I'm grateful to Ian Burgess at http://www.linked-it.co.uk/ for pointing me towards http://www.WordTracker.com.

He explained keyword research in Google Analytics is based on past performance, whereas WordTracker is predictive and they are an excellent way to find extra profit avenues from your search terms.

A new version of WordTracker is coming down the line that looks very useful - see the beta video at

Wordtracker New Tool Tutorial from Wordtracker on Vimeo.

If most of your online business comes from searches involving just 20 keywords, finding another 20 good keywords would give you a decent hike in new business. WordTracker provides initial free tools and tutorials to turbo-charge your keywords research, with enhanced paid-for offerings.

As WordTracker's free tutorial says: "you can't get enough good keywords", and they open up avenues to unexplored profits, and provide useful information. The words I've looked at to date have shown unexpected differences in popularity. I'll be reviewing my content. Can I encourage you to take a look if you're not using WordTracker already?

And there's good marketing and management advice to be had at http://www.linked-it.co.uk.

Labels: boosting your business, business promotion, ecommerce., marketing, online businesses, online marketing, online PR, sales, small businesses

The PR, sales and marketing touches that nudge a prospective customer into making a buy decision go something like this, although at any stage, a particularly strong recommendation from a trusted person or a respected media source (on or offline) can accelerate the process dramatically. As can 'clicking' with someone who has already got a well-developed need for your product or services and has already done a fair amount of research.

A potential customer stumbles across your website in an unrelated search (touch 1) and think 'that's interesting'. They may even save your URL in their favourites. Then forget all about it until a blog they're following recommends you (touch 2), but the phone rings and they get side-tracked.

Then they notice a piece about you in a trade or consumer publication (on or offline). Or on Face-book, Twitter etc (touch 3). Since this is the third time your name has come up, they start to remember you (the memory likes to work in groups of three, which is why triads are so popular and memorable in speeches and any writing).

So they note down the name and look up your website (touch 4).

If the page they land on takes them to something interesting (instead of a pretty picture or a wait for flash to download) that crucially also contains an easy call to action on the page, you may well accelerate them on to the next touch.

Activating the call to action does what it says on the tin. A call to action is an exhortation to take action accompanied by an easy way to initiate the next step in the sales dialogue: click on an email address for further info, or a Skype call button etc) (touch 5). If they respond to a call to action, they have seriously entered your sales pipeline and are now a qualified or 'hot' sales prospect and should be tagged as such in your database or CRM program (such as www.salesforce.com).

You respond to their enquiry with further marketing information (touch 6). Plus an invitation to another call to action (touch 7) - maybe a special offer, a white paper to download, a newsletter to subscribe to (collecting their info into a permission-based database if you didn't capture it at touch 6).

Now you have their permission (always with an easy unsubscribe route and backed by a good data privacy management system following good data protection practices - see http://www.informationcommissioner.gov.uk) you can embark on a relationship-building series of exchanges (touches 8 onwards).

Depending on the nature of your product or service and your communications strategy and company ethos, your company's marketing and sales materials will flow alongside these relationship building exchanges, via automated responses, information provision and further calls to action and website interactions. Larger sales and service contracts may have to be reeled in via a tendering system or individual sales exchanges on the telephone, presentations at meetings, or via mail or email.

Looking backwards through this process, are there any points where your PR, sales and marketing could be strengthened? Are there any points where the sales process ceases to flow? Points where you lose them?

Next time we'll look at a point where around a quarter of online sales can be lost.

Labels: boosting your business, business promotion, ecommerce., marketing, media relations, on and offline PR, online businesses, online marketing, PR sales and marketing, PR sales and marketing synergy

The expectations that go along with great press coverage are huge - and so they should be, but I hear almost every day about businesses wasting that opportunity. When you know how much effort and luck goes into great coverage, it is really galling to see all those opportunities slide away.

If you think great press coverage is 'free' advertising and that a few press mentions will perform the sales, marketing and PR miracle all on their own, I have some real news for you.

Great news coverage is just the start: it's what you do with it that counts.
Of course you'll often get some sales enquiries sparked by media coverage. But the real difference between smaller and larger businesses' approach to marketing is never losing an opportunity to exploit great coverage in your marketing and sales efforts. That's how you harness the power of PR, marketing and sales to work together.

Research shows that PR boosts sales and marketing by up to 50%, but 50% of zero sales and marketing is still zero.

Just like winning an award, where you can claim to be an award-winning business for life, getting good media coverage allows you a major claim to fame forever. And getting lots of it, and making sure it's recycled, creates a real buzz that builds business success on and offline, provided that the marketing shapes up to the hype and the sales process is effective.

We always advise people to give their PR coverage 'legs'. Make the most of any coverage you get by using it in all your marketing materials. It's so simple to lift a short attributed quote or phrase from the article (like they do in West End shows - "the solution" Joe Smith, The Times).

Why not:

• Put it up on your website
• Use in your email signatures.
• Add it to your social media profile.
• Blog about it.
• Include it in your newsletter masthead or credentials piece.
• Add it to your sales proposals and letters.
• Pop it on the back of your biz card, on a card at reception: anywhere you can.
• Include a link to the article or programme online and when the link breaks because the piece is archived, take the link off, but keep the quote.
• And don't forget to ensure you have on and offline PR coverage.

Online distribution of your news using the right search terms will ensure that the search engine keep sending you targeted new business enquiries long after the initial buzz has settled.

Media relations is only one of hundreds of PR techniques to enable you to get your key messages across to your key target people, but it is a particularly powerful and lasting medium if used to your advantage.

Labels: budgeting for PR, ecommerce., marketing, media relations, online businesses, PR sales and marketing

Businesses on average lose around 10 per cent of their business each year through no fault of their own. I suspect online businesses are at the lower end of that figure because it is an average. An average will include shops and other businesses on the high street that are affected by customers moving away from the area, and what is happening around them in terms of parking, building works and the general location. But even online businesses stand to lose out when customers emigrate, fall ill or sadly, die.

If your business sales figures are currently standing still, or going down, it will certainly do no harm (and should do a lot of good) to add 10 per cent to your sales targets and promotional effort.

This blog will be looking into how you can target that effort more effectively.

Labels: boosting your business, business planning, business promotion, online businesses, planning for success, sales targets