DIY PR by Penny Haywood Calder

I'm grateful to Ian Burgess at http://www.linked-it.co.uk/ for pointing me towards http://www.WordTracker.com.

He explained keyword research in Google Analytics is based on past performance, whereas WordTracker is predictive and they are an excellent way to find extra profit avenues from your search terms.

A new version of WordTracker is coming down the line that looks very useful - see the beta video at

Wordtracker New Tool Tutorial from Wordtracker on Vimeo.

If most of your online business comes from searches involving just 20 keywords, finding another 20 good keywords would give you a decent hike in new business. WordTracker provides initial free tools and tutorials to turbo-charge your keywords research, with enhanced paid-for offerings.

As WordTracker's free tutorial says: "you can't get enough good keywords", and they open up avenues to unexplored profits, and provide useful information. The words I've looked at to date have shown unexpected differences in popularity. I'll be reviewing my content. Can I encourage you to take a look if you're not using WordTracker already?

And there's good marketing and management advice to be had at http://www.linked-it.co.uk.

Labels: boosting your business, business promotion, ecommerce., marketing, online businesses, online marketing, online PR, sales, small businesses

The PR, sales and marketing touches that nudge a prospective customer into making a buy decision go something like this, although at any stage, a particularly strong recommendation from a trusted person or a respected media source (on or offline) can accelerate the process dramatically. As can 'clicking' with someone who has already got a well-developed need for your product or services and has already done a fair amount of research.

A potential customer stumbles across your website in an unrelated search (touch 1) and think 'that's interesting'. They may even save your URL in their favourites. Then forget all about it until a blog they're following recommends you (touch 2), but the phone rings and they get side-tracked.

Then they notice a piece about you in a trade or consumer publication (on or offline). Or on Face-book, Twitter etc (touch 3). Since this is the third time your name has come up, they start to remember you (the memory likes to work in groups of three, which is why triads are so popular and memorable in speeches and any writing).

So they note down the name and look up your website (touch 4).

If the page they land on takes them to something interesting (instead of a pretty picture or a wait for flash to download) that crucially also contains an easy call to action on the page, you may well accelerate them on to the next touch.

Activating the call to action does what it says on the tin. A call to action is an exhortation to take action accompanied by an easy way to initiate the next step in the sales dialogue: click on an email address for further info, or a Skype call button etc) (touch 5). If they respond to a call to action, they have seriously entered your sales pipeline and are now a qualified or 'hot' sales prospect and should be tagged as such in your database or CRM program (such as www.salesforce.com).

You respond to their enquiry with further marketing information (touch 6). Plus an invitation to another call to action (touch 7) - maybe a special offer, a white paper to download, a newsletter to subscribe to (collecting their info into a permission-based database if you didn't capture it at touch 6).

Now you have their permission (always with an easy unsubscribe route and backed by a good data privacy management system following good data protection practices - see http://www.informationcommissioner.gov.uk) you can embark on a relationship-building series of exchanges (touches 8 onwards).

Depending on the nature of your product or service and your communications strategy and company ethos, your company's marketing and sales materials will flow alongside these relationship building exchanges, via automated responses, information provision and further calls to action and website interactions. Larger sales and service contracts may have to be reeled in via a tendering system or individual sales exchanges on the telephone, presentations at meetings, or via mail or email.

Looking backwards through this process, are there any points where your PR, sales and marketing could be strengthened? Are there any points where the sales process ceases to flow? Points where you lose them?

Next time we'll look at a point where around a quarter of online sales can be lost.

Labels: boosting your business, business promotion, ecommerce., marketing, media relations, on and offline PR, online businesses, online marketing, PR sales and marketing, PR sales and marketing synergy

Twitter is like Marmite. Clients and colleagues either love or loathe it. Those that hate it inevitably say something like: who cares what you had for breakfast?

And they're right. Validating your lonely existence is not what Twitter is about.

There's plenty of rubbish on the internet, but we don't dismiss it out of hand just because of that.

We are seeing more enquiries about how to use Twitter effectively. And no wonder clients are interested. ComScore shows Twitter has gone from under 10 million monthly unique visitors to its site world-wide in February, to 32 million in April, up from 19 million in March 2009. Even more impressively, that score only includes website visitors, not the millions who access it via phones.

But if it's the early adopters of funky new social media you are after, or if you think Twitter is the cool place to be, think again! It's months since I read in the ad magazine, Revolution that the super cool had already abandoned Twitter when the corporate suits moved in for a clutch of other social media platforms.

It keeps happening. Remember all the fuss about Friends Reunited and MySpace? A lot of money piled in and they're not exactly flavour of the month now.

There are loads of new social media platforms all hoping to be the next big thing.
That doesn't stop companies engaging with the Twitterati, as long as they do engage and don't just sell: that goes down like a lead balloon in any social media format.
But it's wise to stay flexible and avoid putting all the eggs in one social media basket. There are plenty of next big things brewing.

Labels: ComScore, online marketing, PR 2.0, social media, Twitter

As Simon Allen here at Shopfitter says, "Google loves blogs" and certainly the posts on blogs appear a lot faster online than many website updates. That means you'll get results much faster with blogs if you want more web traffic on your site.

If you want to know how to blog really effectively, online PR guru, *David Meerman Scott's Twitter page put up a link yesterday to a great set of tips about professional blogging. It's written by a professional blogger and self-confessed geek called Yehuda Berlinger. I reckon he outlines a pretty clear road from start-up to star of the blogosphere and I will be working to apply a lot of his tips, including having a massive cringe at all the blogs I set up in my initial experimental phase ("not professional" says Berlinger. I'm just glad he refers to a defunct blog himself, so I can stop beating myself up, but you don't have to fall into the same trap!).

You can track the effect of all your efforts on your website visitor statistics with the excellent free Google Analytics tools. You can even get free Google lessons and qualifications in all of this wizard stuff to enable you to boost your web traffic and increase your confidence at handling it all. Good on Google! And Berlinger for sharing his blogging tips.

David is the author of the excellent "New Rules of Marketing and PR" book which outlines how to reach buyers online directly. Highly recommended (and no, I don't get anything for that!).

Labels: blogging, David Meerman Scott, Google Analytics, online marketing, online PR, SEO, Yehuda Berlinger